TRUE NATURE INSIGHT – PRIVACY POLICY

Last updated: 7 August 2026

True Nature Insight Ltd ("TNI", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

1. Who we are

True Nature Insight Ltd is the organisation responsible for deciding how your personal information is used.

Company name: True Nature Insight Ltd
Company number: 17090096
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: connect@truenatureinsight.com
Website:www.truenatureinsight.com

For the purposes of UK data protection law, True Nature Insight Ltd is the data controller.

2. The information we collect

Depending on how you interact with us, we may collect information including:

• your name;
• your email address;
• your postal address, where required;
• your telephone number, where provided;
• account and login information;
• details of courses, programmes, events or retreats you have purchased or booked;
• correspondence you send to us;
• records of customer service enquiries;
• payment and transaction information; and
• your communication and marketing preferences.

Where you make a payment, payment card information is normally processed securely by our payment provider, such as Stripe. TNI does not normally receive or store your full card details.

We may also receive technical information relating to use of our website. Information about cookies and similar technologies is covered separately in our Cookie Policy.

3. How we collect your information

We may collect personal information when you:

• create an account;
• purchase a course or digital product;
• book an event or retreat;
• subscribe to receive emails from us;
• contact us by email or through our website;
• attend an online session;
• communicate with us using Zoom or another service we use;
• respond to a survey, questionnaire or feedback request; or
• otherwise provide information directly to us.

We may also receive information from service providers that help us operate TNI, for example when a payment is confirmed or an account is created through one of our platforms.

4. How we use your information

We use personal information where reasonably necessary to operate TNI and provide our products and services.

This may include using your information to:

• create and manage your account;
• process purchases and bookings;
• provide access to online courses and digital material;
• administer events, programmes and retreats;
• communicate with you about something you have purchased or booked;
• provide customer support;
• respond to questions and enquiries;
• process payments and refunds;
• maintain financial and business records;
• send newsletters, updates and other communications where permitted;
• maintain and improve our website and services;
• protect our website, accounts and systems against misuse or fraud;
• comply with legal, tax and accounting obligations; and
• establish, exercise or defend legal rights where necessary.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by law.

5. Our lawful bases for using your information

UK data protection law requires us to have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We need to process certain information in order to provide something you have purchased or requested.

For example, we need your contact information to create your course account, confirm a booking or provide access to something you have bought.

Legal obligation

We may need to retain or use information to comply with legal obligations, including accounting, taxation and regulatory requirements.

Consent

Where the law requires your consent, we will ask for it.

This may apply, for example, to certain types of marketing communication or optional uses of your information.

Where processing is based on consent, you can withdraw your consent at any time.

Legitimate interests

We may use personal information where it is reasonably necessary for the legitimate operation of TNI and where those interests are not overridden by your rights and interests.

These legitimate interests may include:

• operating and improving our business;
• responding to customers and enquiries;
• maintaining the security of our services;
• understanding how our services are used; and
• protecting TNI against fraud or misuse.

We consider the impact on your privacy before relying on legitimate interests.

6. Email communications and marketing

If you ask to receive news, reflections, updates or other marketing communications from TNI, we may use your name and email address to send them to you.

Where consent is required, we will only send these communications after obtaining appropriate consent.

In other circumstances, the law may permit us to contact existing customers about similar products or services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential administrative messages relating to something you have purchased or booked.

7. Who we share information with

We do not sell your personal information.

We use a number of trusted service providers to operate TNI. These providers may process personal information on our behalf or as independent controllers where appropriate.

They currently include:

Google Workspace

We use Google Workspace for business email, documents and associated administrative functions.

Stripe

We use Stripe to process online payments and related transactions.

Podia

We use Podia to provide and administer online courses, digital content and email communications.

WordPress

Our website operates using WordPress and associated website services.

Complianz

We use Complianz to manage cookie consent and related website privacy functions.

Zoom

We may use Zoom for online meetings, group sessions, events or other live online activities.

We may also share information with professional advisers, accountants, insurers, technology providers or authorities where this is reasonably necessary or legally required.

Service providers are only given access to information necessary for the relevant service.

8. International transfers

Some of the companies that provide technology and other services to TNI operate internationally.

As a result, personal information may sometimes be processed or stored outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections required by UK data protection law are in place.

These protections may include transfers to countries recognised by the UK as providing adequate protection or the use of approved contractual safeguards.

9. How long we keep information

We do not keep personal information for longer than we reasonably need it.

The appropriate retention period depends on why we collected the information and whether we have legal, accounting or contractual obligations to retain it.

For example:

• account information may be retained while your account remains active and for a reasonable period afterwards;
• purchase, invoice and transaction records may be retained for the period required by tax and accounting law;
• correspondence may be retained where reasonably necessary to maintain a record of our relationship with you or deal with a potential dispute;
• marketing information may be retained until you unsubscribe or ask us to stop using it for that purpose.

We may retain a limited record showing that you have opted out of marketing so that we can respect that preference in future.

When personal information is no longer reasonably required, we will delete it, anonymise it or otherwise securely dispose of it.

10. Security

We take reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people and service providers who reasonably need it.

No online system can be guaranteed to be completely secure, but we take appropriate steps to reduce the risks associated with processing personal information.

11. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask us whether we hold personal information about you;
• obtain a copy of your personal information;
• have inaccurate information corrected;
• have incomplete information completed;
• ask us to delete certain personal information;
• ask us to restrict how certain information is used;
• object to certain uses of your information;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• raise concerns about how your information is being used.

These rights are not absolute in every circumstance and there may be situations where the law permits or requires us to retain or continue processing particular information.

You have an absolute right to object to your personal information being used for direct marketing.

To exercise any of your rights, please contact us at:

[INSERT PRIVACY/CONTACT EMAIL]

We may need to confirm your identity before acting on a request.

12. Automated decision-making

TNI does not currently use personal information to make decisions about individuals solely by automated means where those decisions have legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any additional information required by law.

13. Children's privacy

TNI's products and services are currently intended for adults.

We do not knowingly collect personal information from children for the purpose of providing our paid products and services unless appropriate arrangements have been expressly made.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Retreats and additional information

When TNI begins taking bookings for retreats or other in-person activities, we may need additional information in order to organise the event safely and effectively.

For example, we may need information about dietary requirements, accessibility requirements or emergency contact arrangements.

If we need to collect information of this kind, we will explain at the point of collection why it is required and how it will be used.

Some information relating to health or accessibility may be classed as special category personal data and receives additional protection under data protection law.

We will only collect this information where it is genuinely needed and where an appropriate legal basis and additional condition for processing applies.

15. Links to other websites

Our website may contain links to websites operated by third parties.

TNI is not responsible for the privacy practices of websites that we do not operate.

We recommend reading the privacy information provided by those organisations if you provide personal information directly to them.

16. Cookies

Our website uses cookies and similar technologies.

Information about the cookies we use, their purposes and how you can control them is contained in our separate Cookie Policy provided through Complianz.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to TNI, our technology providers or applicable law.

The current version will always be available on our website and the date at the top of this policy will show when it was last updated.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where appropriate.

18. Complaints

If you have a concern about how TNI has handled your personal information, please contact us first and we will try to resolve the matter.

You also have the right to complain to the UK's independent data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint and exercising your data protection rights is available directly from the ICO.

19. Contact us

For questions about this Privacy Policy or the way TNI uses personal information, please contact:

True Nature Insight Ltd
[REGISTERED OFFICE]
Email: [PRIVACY/CONTACT EMAIL]
www.truenatureinsight.com